Customer Portal
Connect with Support
Need help? We’ve got you covered. Sign in to the Customer Portal for our top recommended help articles, and to connect with our awesome Support Team.
Create and manage your cases with ease and get routed to the right product specialist.
Having trouble logging in?
- Create your account
- Reset your password via the "Need help signing in" link on the Sign In page.
- Customer Portal FAQs
Customer Support Guidebook
Learn how the Rapid7 Customer Support team can support you and your organization
Help & Docs
Self-Service Help
Training & Certifications
Be awesome at everything you do -- get trained by Rapid7 experts and take your security skills to the next level.
Learn moreConsulting Services
Need a hand with your security program? From planning and strategy to full-service support, our Rapid7 experts have you covered.
- Penetration Testing Services
- Managed Services for Vulnerability Management
- Managed Detection and Response Solution
- IoT Security Services
Read What’s New on the Rapid7 Blog
Three Takeaways from the Gartner® Report: How to Grow Vulnerability Management Into Exposure Management
Latest research from Gartner, How to Grow Vulnerability Management Into Exposure Management, highlights the need for security teams to move beyond simply tracking vulnerabilities and embrace a more comprehensive approach to exposure management.
Reinforcing resilience with financial assurance: Breach protection matters now more than ever
Introducing Rapid7’s value-added Breach Protection Warranty that delivers confidence, clarity, and coverage when it matters most.
InsightIDR AI Alert Triage Automatically Classifies Alerts with 99.93% Accuracy
Rapid7's AI Alert Triage – trained and tested by the Rapid7 global MDR service across trillions of alerts worldwide — will soon be available to users of our next-gen SIEM, InsightIDR, at no additional cost.
Visit the Customer Portal
File a case, view your open cases, get in touch.
